Terms & Conditions

Please read the following Terms & Conditions carefully before placing your order with Sugar n Spice by Cher. By using the services of Sugar n Spice by Cher, you agree to be bound by these Terms & Conditions.
All cakes made by Sugar n Spice by Cher are subject to the following Terms & Conditions-

Ingredients
All our ingredients are of the highest quality.
Our cakes are made in premises in which nuts are used, and while every effort is taken to keep ingredients separate, cakes may contain traces of nuts.
All cakes are prepared in a council approved & registered kitchen.

Bookings
We prefer 3 to 6 months notice on wedding cakes, however, we will accept short notice orders subject to availability of the required date.

Deposits
We require a deposit of 50% of the price quoted in order to confirm a booking.  Bookings are only finalised once the deposit amount is received. Please note that all deposits are NON-REFUNDABLE.

Balance Payments
The balance is required to be paid on the day of collection. Unless full payment has been received goods will not be available for collection.
If the cake is required to be delivered the balance (including delivery) is required to be paid 3 weeks before the date of delivery.

Delivery/Pick up
On weekends, pick up is strictly between 9:30am to 10am on Saturdays (unless otherwise agreed)
On any other day, pick up is by appointment ONLY. No pick ups on Sundays.

Delivery is available at a flat rate of $50 for anywhere upto 25kms, charged per km after that.
All cakes delivered to venues are photographed to show cake quality on delivery. We do not accept any responsibility for loss or damage to the cake or hired items delivered to the venue.


Cancellations
If you cancel your order your deposit will not be refunded.  Cancellations must be submitted in writing. In certain circumstances & where no work has already been done on a cake,at the discretion of  Sugar n Spice by Cher a credit note may be issued (less the cost of any work already done or items already purchased specifically for the cancelled cake).  Under no circumstances will toppers or any other parts of an order be given to the customer in the event of an order being cancelled.

Please note that any credit notes issued are done as a gesture of goodwill & at the discrection of Sugar n Spice by Cher

Quality
At Sugar n Spice by Cher we pride ourselves on the quality of our products and service. It is important to remember that cakes are a delicate product. Once the customer takes possession of the cake, any damage occurring during transportation or storage are beyond our control or responsibility.

If for any reason you have found that your order did not meet your expectations, please contact us via phone or email on the day of pick up or at the time of pick up.

If there is an issue with your order, the cake must be returned to us the next day in complete form, if we are to consider a resolution. If the cake has been consumed, it is viewed as your acceptance that the cake is adequate for the purpose for which it was supplied.

Publication
We reserve the right to use any image of a cake made by Sugar n Spice by Cher for publication at a later date.

Return of hired Items
A bond is taken for all items hired. All items must be returned within 3 days of the date of the event (unless otherwise agreed in writing) or late fees may be levied. Any damages to hired items will result in a part or full forfeiture of the bond in order to cover the costs of repair or replacement.